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Markus Toma



  • Since 2017      Freelancer, Strategy & Management Consulting, Zurich
  • 2016 - 2017    Accenture Management Consulting, Zurich
  • 2012 - 2016    PwC Management Consulting, Vienna and Zurich
  • 2011 - 2012    Moore Stephens City Treuhand, Vienna
  • 2006 - 2011    Diploma / Master equivalent in Work- and Organizational Psychology, University of Vienna


  • Financial Regulations in Financial Services, especially Private Banking & Wealth Management
  • Strategic Assessment & Transformation of Operations
  • Front to Back Digitalization and Automation
  • Project & Team Management
  • Organizational & People Development
  • Diversity (LGBT network and events)

Main Engagements @ e.g. Credit Suisse, UBS, Zurich Insurance Company, SIX Group

  • System, Data + Process Outsourcing (Operations improvement and efficiencies)

▫ Strategic assessment and planning of outsourcing business & operations functions and procedures (incl. CID) outside CH to leverage existing centrally maintained capabilities of an online trading bank

▫ Definition of the TOM of the retained organization, evolution of the organization over time and definition of the client & regulator communication strategy

▫  Assessment of legal requirements and implementation measures

  • F2B Digitalization (incl. Operations improvement and FTE reduction)

▫  Business Project Lead of a team >30 employees (internals & consultants)

▫  Definition of overall program standards and templates

▫  Reporting to program management, business unit leads, sponsors and STC

▫  Responsibility for process assessment, design, business requirements, handover to IT implementation and post go-live support

▫  Preparatory support to identify SUB Tax Operations strategy for 2020

  • US Person Transparency TOM and Contractual framework of Service Company set-up

▫  Consolidation of regulatory requirements with regard to US Persons and pricing/billing/booking related questions across Legal, Finance, Operations and IT and impact on Target Operating Model

▫  Definition and mitigation actions with regard to earmarking engine, eligibility engine, operational dependencies and front-to-back control framework

▫  Definition of intra-group billing and booking business requirements and accounting related methodologies

  • OECD Automatic Exchange of Information

▫  Subject Matter Expert

▫  Global impact assessment and development of a cross-stream and international target state, implementation plan and budgeting

▫  Advise on program management set-up and re-structuring

▫  Delivery and team responsibility: Definition of regulatory requirements and strategic business considerations

▫  Cross-stream and international alignment of requirements, implementation structure and BAU

  • FATCA Control & Compliance Framework

▫   Execution of Global FATCA Controls & Compliance Considerations

▫   Direct report to Group Responsible Officer / Global Head of Compliance

▫   Strategic considerations with regard to Regulatory Affairs and Projects (e.g. OECD AEI / CRS)

  • European/Italian/French Financial Transaction Tax

▫   Traceability and implementation of regulatory requirements into Global Business, Operations and IT

▫   User acceptance testing (definition of test scope, quality gates, coordination of test design and execution, documentation and sign-off preparation)

▫   Monitoring of risks, issues and deliverables (cross stream and international)

▫   Preparation of Senior Management and Stakeholder communication

  • People & Change and High Performance Culture

▫   Business development of client services with regard to people development and change management (e.g. positive leadership)

▫   Establish high performance culture considering physical and psychological factors on individual to organizational dimension

  • Austrian Withholdings Tax (KEST 2011/2013 changes)

▫   Implementation of KEST 2013 taxation law (update to 2011) on financial instruments

▫   Remediation and cleansing of historical transaction data with regard to KEST, currencies, holding period, etc.

▫   Data migration and testing of new taxation engine

  • Positive Leadership

▫   Evaluation of Positive Psychology and Transformational Leadership aspects which led into the new "Positive Leadership"

▫   Assessment of Positive Leadership and correlations to stressors and resources within an Austrian bank (>1'000 participating leaders)

▫   Identification of measures to improve Positive Leadership, focus on strengths and to indirectly reduce stressors


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